What are we looking for?
We are looking for a Client Operations Executive with 2–3 years of experience to oversee client servicing and operational coordination in a tech-driven environment.
The role involves managing client communication, coordinating with internal stakeholders, tracking ongoing requirements, and ensuring timely execution and resolution. The ideal candidate should have a structured approach to work, strong attention to detail, and the ability to manage multiple responsibilities independently while maintaining high standards of operational efficiency.
Key Responsibilities
- Manage day-to-day communication and operational requirements of B2B clients.
- Coordinate with internal teams across Sales, Technology, and Operations to ensure timely execution of client requests.
- Oversee pending requirements, track progress, and ensure timely execution and closure of tasks.
- Handle client queries, resolve operational issues, and manage escalations.
- Maintain accurate client records, operational trackers, reports, and dashboards using MS Excel/ Google Workspace.
- Provide regular updates to clients and internal stakeholders.
- Ensure adherence to defined processes, timelines, and operational standards.
- Identify process gaps and support improvements in operational efficiency.
Requirements
- 2–3 years of relevant experience in client servicing, operations, or account coordination, preferably in a B2B environment.
- B2B experience preferred, ideally in an Ad Tech or technology-driven environment.
- Strong verbal and written communication skills.
- Working knowledge of MS Excel and Google Workspace, including data management, reporting, and basic spreadsheet functions.
- Ability to manage multiple priorities while maintaining accuracy and efficiency.
- Strong organizational and problem-solving skills.
- Ability to work independently and take ownership of assigned responsibilities.
Who's a Good Fit?
- Someone with a strong operations-oriented mindset and a structured approach to work.
- A disciplined and dependable individual who consistently follows processes and meets deadlines.
- Someone who is diligent, detail-oriented, and thorough in execution.
- A professional who takes ownership of responsibilities and ensures tasks are followed through to completion.
- Someone who can manage multiple stakeholders and priorities without compromising on quality or accuracy.
